Wendron Pre-School ©
Change of Details
You are required to notify Wendron Pre-School as soon as possible in writing of any change to your child’s details, address, phone numbers, allergies and doctor’s details. It is in the child’s interest that all details are kept up to date at all times. It is vital that mobile phone numbers are correct for all your child’s contact numbers.
Policies & Procedure
Please read the policy document which can be loaned to you, if you wish to have a copy of your own please speak to a member of the Wendron Pre-School team who will be only too pleased to help you, if you require a translation or a copy written in larger print, please let us know and we will get a copy to you as soon as possible.
Complaints Procedures & Policy Summary
We operate the following complaints procedure. We are required to keep a 'summary log' of all complaints. This is to be made available to parents as well as to Ofsted inspectors. A full procedure is set out and held by Wendron Pre-School you may view it at any time it acts as the 'summary log' for this purpose.
How to Complain
A parent who is uneasy about any aspect of our provision should first of all talk over any worries and anxieties with the pre-school leader, who will log all complaints on our official complaints form, it is an OFSTED requirement that all complaints are investigated and that you the parent/carer are given an account of the findings and the action taken to resolve the situation. If this does not resolve the problem the next stage is to request a meeting with the manager and/or the management committee.
If the matter is still not sorted out to the parent's satisfaction, they should again contact the management committee. If parent and group cannot reach agreement, it might be helpful to invite an external mediator, one who is acceptable to both parties, to listen to both sides and offer advice. When the mediator has concluded her/his investigations, a final meeting is held.
Parents may approach Ofsted directly at any stage of this complaints procedure. Where there seems a possible breach of registration requirements, it is essential to involve Ofsted, the registering and inspection body has a duty to ensure the Standards for Day Care are adhered to:
Early years OFSTED
1 Temple Square
Bristol, BS1 6HB
Tel: 0117 948 6992
The following policies are available for you to view in our Policy Folder:
Children's rights and entitlements
Safeguarding children and child protection
Children in care
Confidentiality and parent/carer access to records
Supervision of children on outings and visits
Maintaining children's safety and security on premises
Making a complaint
Use of images of children,young people and vulnerable adults in education settings
Toileting and Intimate care
Valuing diversity and promoting equality
Supporting children with special educational needs
Achieving positive behaviour
Animals in the setting
Two year old progress check
Managing children with allergies, or who are sick or infectious
Food and Drink
Employment and staffing
Induction of staff, volunteers and managers
Health and safety general standards
Fire safety and emergency evacuations
Recording and reporting accidents and incidents