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Change of Details


You are required to notify Wendron Pre-School as soon as possible in writing of any change to your child’s details, address, phone numbers, allergies and doctor’s details. It is in the child’s interest that all details are kept up to date at all times. It is vital that mobile phone numbers are correct for all your child’s contact numbers.


Policies & Procedure


Please read the policy document which can be loaned to you, if you wish to have a copy of your own please speak to a member of the Wendron Pre-School team who will be only too pleased to help you, if you require a translation or a copy written in larger print, please let us know and we will get a copy to you as soon as possible.


Complaints Procedures & Policy Summary


We operate the following complaints procedure. We are required to keep a 'summary log' of all complaints. This is to be made available to parents as well as to Ofsted inspectors. A full procedure is set out and held by Wendron Pre-School you may view it at any time it acts as the 'summary log' for this purpose.


How to Complain


A parent who is uneasy about any aspect of our provision should first of all talk over any worries and anxieties with the pre-school leader, who will log all complaints on our official complaints form, it is an OFSTED requirement that all complaints are investigated and that you the parent/carer are given an account of the findings and the action taken to resolve the situation. If this does not resolve the problem the next stage is to request a meeting with the manager and/or the management committee.


If the matter is still not sorted out to the parent's satisfaction, they should again contact the management committee. If parent and group cannot reach agreement, it might be helpful to invite an external mediator, one who is acceptable to both parties, to listen to both sides and offer advice. When the mediator has concluded her/his investigations, a final meeting is held.


Parents may approach Ofsted directly at any stage of this complaints procedure. Where there seems a possible breach of registration requirements, it is essential to involve Ofsted, the registering and inspection body has a duty to ensure the Standards for Day Care are adhered to:


Early years OFSTED

1 Temple Square

Temple Quay

Bristol, BS1 6HB

Tel: 0117 948 6992


The following policies are available for you to view in our Policy Folder:


Children's rights and entitlements

Safeguarding children and child protection

Children in care

Confidentiality and parent/carer access to records

Information sharing

Uncollected child

Missing child

Supervision of children on outings and visits

Maintaining children's safety and security on premises

Making a complaint

Outdoor play

Use of images of children,young people and vulnerable adults in education settings

Social networking

Mobile phone


Toileting and Intimate care


Valuing diversity and promoting equality

Supporting children with special educational needs

Achieving positive behaviour

Animals in the setting

Administering medicines



Two year old progress check

Managing children with allergies, or who are sick or infectious

Nappy changing

No smoking

Food and Drink

First aid

Employment and staffing

Induction of staff, volunteers and managers

Student placements

Risk assessment

Health and safety general standards

Fire safety and emergency evacuations

Recording and reporting accidents and incidents

Food hygiene

Emergency closure

Bad weather.



Achieving positive behaviour(Nov'15) Safeguarding Children and Child Protection Policy