Change of Details

You are required to notify Wendron Pre-School as soon as possible in writing of any change to your child’s details, address, phone numbers, allergies and doctor’s details. It is in the child’s interest that all details are kept up to date at all times. It is vital that mobile phone numbers are correct for all your child’s contact numbers.

Policies & Procedure

Please read the policy document which can be loaned to you, if you wish to have a copy of your own please speak to a member of the Wendron Pre-School team who will be only too pleased to help you, if you require a translation or a copy written in larger print, please let us know and we will get a copy to you as soon as possible.

Complaints Procedures & Policy Summary

We operate the following complaints procedure. We are required to keep a 'summary log' of all complaints. This is to be made available to parents as well as to Ofsted inspectors. A full procedure is set out and held by Wendron Pre-School you may view it at any time it acts as the 'summary log' for this purpose.

How to Complain

A parent who is uneasy about any aspect of our provision should first of all talk over any worries and anxieties with the pre-school leader, who will log all complaints on our official complaints form, it is an OFSTED requirement that all complaints are investigated and that you the parent/carer are given an account of the findings and the action taken to resolve the situation. If this does not resolve the problem the next stage is to request a meeting with the manager and/or the management committee.

If the matter is still not sorted out to the parent's satisfaction, they should again contact the management committee. If parent and group cannot reach agreement, it might be helpful to invite an external mediator, one who is acceptable to both parties, to listen to both sides and offer advice. When the mediator has concluded her/his investigations, a final meeting is held.

Parents may approach Ofsted directly at any stage of this complaints procedure. Where there seems a possible breach of registration requirements, it is essential to involve Ofsted, the registering and inspection body has a duty to ensure the Standards for Day Care are adhered to:

Early years OFSTED

1 Temple Square

Temple Quay

Bristol, BS1 6HB

Tel: 0117 948 6992

The following policies are available for you to view in our Policy Folder:

Children's rights and entitlements

Safeguarding children, young people and vulnerable adults

Uncollected children

Missing children

Online safety (including mobile phones and cameras)

Employment

Student placements

Induction of employees and volunteers

First aid

Role of the keyperson and settling in

Staffing

Administering medicines

Recording and reporting of accidents and incidents

Nappy changing

Food and drink

Food hygiene

Promoting positive behaviour

Health and safety general standards

Maintaining children's safety and security on premises

Supervision of children on outings

Risk assessment

Fire safety and emergency evacuation

Animals in the setting

Staff safety including home visits

Valuing diversity and promoting inclusion and equality

Supporting children with special needs

British values

Admissions

Application to join

Parental involvement

Children's records

Provider records

Transfer or records to school

Confidentiality and client acces to records

Information sharing

Working in patnership with other agencies

Making a complaint

Childcare terms and conditions

Schedule of fees

Emergency closure

Bad weather

Biting

Two year old progress check

Social networking

Outdoor play

Safeguarding Children and Child Protection Policy

Achieving positive behaviour